ITIL Practice Manager: Relationship Management

The ITIL Practice Manager: Relationship Management course focuses on building and maintaining strong relationships between IT service providers and stakeholders, ensuring effective communication, collaboration, and service alignment with business goals. This certification helps IT professionals develop the skills needed to manage customer expectations, improve stakeholder engagement, and drive business value through IT services.

Who Should Take This Course?

• IT Service Managers and Relationship Managers
• IT Professionals responsible for stakeholder engagement and collaboration
• ITIL 4 Foundation holders looking to advance their ITSM skills
• Anyone aiming to become an ITIL Practice Manager (PM)

Key Learning Objectives

By completing this course, you will:
✅ Understand the importance of relationship management in IT service delivery
✅ Learn best practices for engaging and managing stakeholders
✅ Develop strategies to align IT services with business objectives
✅ Improve customer satisfaction by enhancing service communication
✅ Prepare for and pass the ITIL Practice Manager: Relationship Management exam

Course Curriculum

📌 Module 1: Introduction to Relationship Management in ITIL 4
📌 Module 2: Identifying and Understanding Key Stakeholders
📌 Module 3: Building Effective Communication Strategies
📌 Module 4: Managing Customer Expectations & Service Value Co-Creation
📌 Module 5: Measuring & Improving Relationship Management Practices
📌 Module 6: Exam Preparation & Practice Tests

Benefits of Certification

🤝 Master relationship management to improve IT-business alignment
📈 Enhance service delivery and customer satisfaction
🌍 Gain a globally recognized ITIL certification
🚀 Increase career opportunities in IT service management and leadership