ITIL Practice Manager: Problem Management Practice

Overview

The ITIL Practice Manager: Problem Management Practice course focuses on the structured approach to identifying, analyzing, and resolving the root causes of IT service issues to prevent recurring incidents. This certification equips IT professionals with the skills to enhance service reliability, reduce downtime, and improve overall IT service management (ITSM).

Who Should Take This Course?

• IT Service Managers, Problem Managers, and IT Support Teams
• IT Operations & Infrastructure Teams responsible for service stability
• ITIL 4 Foundation holders looking to specialize in Problem Management
• Anyone aiming to become an ITIL Practice Manager (PM)

Key Learning Objectives

By completing this course, you will:
✅ Understand the Problem Management process and its role in ITSM
✅ Learn how to identify and analyze root causes of IT service issues
✅ Develop effective problem-solving strategies to reduce recurring incidents
✅ Implement proactive measures to prevent major service disruptions
✅ Prepare for and pass the ITIL Practice Manager: Problem Management exam

Course Curriculum

📌 Module 1: Introduction to ITIL 4 Problem Management
📌 Module 2: Problem Identification & Categorization
📌 Module 3: Root Cause Analysis Techniques (RCA)
📌 Module 4: Problem Resolution & Workarounds
📌 Module 5: Proactive & Reactive Problem Management
📌 Module 6: Performance Metrics & Continuous Improvement
📌 Module 7: Exam Preparation & Practice Tests

Exam Details

• Exam Format: Multiple-choice questions
• Number of Questions: 40
• Duration: 90 minutes
• Passing Score: 70%
• Open Book: No

Benefits of Certification

🔍 Master Problem Management to reduce service disruptions
⚡ Improve IT service reliability and efficiency
🚀 Boost career opportunities in IT service management roles
🌍 Earn a globally recognized ITIL certification