ITIL Practice Manager: Continual Improvement

Overview

The ITIL Practice Manager: Continual Improvement course focuses on implementing and sustaining ongoing improvements in IT service management (ITSM). This course equips IT professionals with the skills to analyze, assess, and drive continual service enhancements using ITIL 4 methodologies.

Who Should Take This Course?

• IT Managers, Service Managers, and Process Owners
• IT Professionals responsible for ITSM improvement initiatives
• ITIL 4 Foundation holders looking to enhance their expertise
• Anyone aiming to become an ITIL Practice Manager (PM)

Key Learning Objectives

By the end of this course, you will:
✅ Understand the Continual Improvement model and how to apply it
✅ Learn how to analyze service performance and identify improvement areas
✅ Develop strategies for implementing ongoing IT service enhancements
✅ Understand the roles, responsibilities, and best practices for ITIL improvement
✅ Prepare for and pass the ITIL Practice Manager: Continual Improvement exam

Course Curriculum

📌 Module 1: Introduction to ITIL 4 Continual Improvement
📌 Module 2: The ITIL Continual Improvement Model & Approach
📌 Module 3: Identifying & Assessing Opportunities for Improvement
📌 Module 4: Planning & Implementing Service Improvements
📌 Module 5: Performance Metrics & Business Value
📌 Module 6: Exam Preparation & Practice Tests

Benefits of Certification

📊 Master the art of continual service improvement for ITSM success
🚀 Enhance business value and service performance through structured improvements
🔄 Increase career opportunities in IT service management and leadership roles
🌍 Globally recognized ITIL certification with industry-wide credibility