ITIL 4 Specialist: Create, Deliver, and Support (CDS)

Overview

The ITIL 4 Specialist: Create, Deliver, and Support (CDS) module focuses on the integration of value streams, workflows, and processes to ensure the seamless creation, delivery, and support of IT services. It is essential for IT professionals looking to enhance their service management capabilities in a rapidly evolving digital environment.

Who Should Take This Course?

• IT Service Managers and Support Teams
• DevOps and Agile Professionals
• IT Leaders responsible for service delivery
• Professionals working towards ITIL 4 Managing Professional (MP) certification

Key Learning Objectives

By completing this course, you will:
✅ Understand how to effectively create, deliver, and support IT services
✅ Learn to optimize value streams, workflows, and resources
✅ Implement Agile, DevOps, and Lean methodologies in service management
✅ Enhance collaboration across IT and business functions
✅ Prepare for and pass the ITIL 4 CDS certification exam

Course Curriculum

📌 Module 1: Introduction to Create, Deliver, and Support (CDS)
📌 Module 2: Value Streams and IT-Enabled Services
📌 Module 3: Effective Service Design and Development
📌 Module 4: ITIL 4 Practices for Service Delivery
📌 Module 5: Optimizing Workflows and Automation
📌 Module 6: Exam Preparation and Mock Tests

Benefits of Certification

🚀 Gain expertise in end-to-end service management
📈 Improve operational efficiency with best practices
🔄 Develop skills in Lean, Agile, and DevOps methodologies
🌎 Globally recognized ITIL certification for career growth