ITIL 4 Specialist: Direct, Plan & Improve (DPI)

Overview

The ITIL 4 Specialist: Direct, Plan & Improve (DPI) module is designed for IT professionals aiming to build effective strategic direction, continuous improvement, and governance within their organizations. It equips candidates with the practical skills needed to align IT strategies with business goals, drive innovation, and implement change successfully.

Who Should Take This Course?

• IT Managers, Service Managers, and Process Owners
• ITSM Professionals responsible for planning and strategy
• Business Relationship Managers and IT Directors
• Professionals looking to advance to ITIL 4 Managing Professional or Strategic Leader certifications

Key Learning Objectives

By the end of this course, you will:
✅ Learn how to create an IT and digital strategy aligned with business objectives
✅ Understand the principles of governance, risk, and compliance (GRC)
✅ Master decision-making techniques for strategic planning
✅ Develop continuous improvement models for organizational growth
✅ Explore key measurement and reporting practices

Course Curriculum

📌 Module 1: ITIL 4 Foundation Recap & Key Concepts
📌 Module 2: Strategy and Governance in ITSM
📌 Module 3: Implementing Agile and Lean in IT Operations
📌 Module 4: Risk Management & Compliance Strategies
📌 Module 5: Continual Improvement & Change Enablement
📌 Module 6: Leadership and Organizational Change

Benefits of Certification

🏆 Recognized globally as an essential ITIL certification
📈 Enhances career prospects in IT Service Management
💡 Improves strategic thinking and planning skills
🔄 Helps organizations implement continual service improvement

Why Choose Cloud Certz?

🌟 Passing Assurance – We ensure you clear your exam!
📚 Expert-Led Training – Learn from ITIL-certified professionals
🎟️ Exam Voucher Included – Get certified without extra costs
🖥️ Flexible Learning Options – Online and self-paced courses